1. Project Overview
A fast-growing LegalTech startup in the UK partnered with Merto for ongoing technical support and feature development. After launching their MVP, they needed a reliable team to maintain performance, improve UX, fix bugs, and rapidly roll out new features to match user feedback.
Our role evolved into a monthly retainer model — acting as their on-demand technical team.
2. The Challenge
The client faced common post-MVP challenges:
- Frequent bug reports and performance bottlenecks
- Delayed deployment of features requested by early users
- No in-house technical team
- Complex integrations with government APIs and compliance systems
They needed consistent development velocity without hiring a full-time team.
3. Our Approach
We structured a flexible monthly support plan that covered:
- Priority bug fixes and security updates
- UI/UX improvements based on user testing
- API integration management (Gov.uk, DocuSign, etc.)
- Ongoing performance audits
- Feature backlog grooming and agile sprints
Real-time collaboration with the founding team
Weekly check-ins and shared project boards kept everything transparent.
4. The Solution
Our support package included:
- Dedicated hours for dev & QA
- SLA-based response time (critical bugs fixed within 24 hours)
- Monthly review reports with progress metrics
- Feature planning aligned with investor roadmap
- Scalable AWS cloud monitoring and auto-backup setup
- Legal data encryption reviews to meet compliance needs
5. Results & Impact
- 40% reduction in monthly bug reports
- Doubled feature rollout speed
- sero downtime incidents over 6 months
- Improved platform rating from 3.9 to 4.7 stars on internal reviews
- Client raised follow-on investment with our tech documentation as part of due diligence
6. Client Feedback
“Merto feels like part of our internal team. Their response times, professionalism, and ability to scale with us have been invaluable.”
– Co-Founder & CEO, LegalTechCo
7. Tech Stack / Tools Used
- React, Node.js, PostgreSQL
- AWS EC2, RDS, S3
- CI/CD pipelines
- Slack, Jira, Loom for async communication
- Pen testing and encryption audit tools
8. Visuals / Screenshots
9. Ongoing Engagement
We’re continuing to support their transition from startup to scale-up, with roadmap input and monthly growth-based scaling of resources.