Client Overview
- Industry: Real Estate (Property Agency)
- Location: London
- Size: Small team of 20+ staff, managing multiple branches
- Services: Property sales, lettings, and management
The Challenge
The agency was spending countless hours on manual administration, including tenancy paperwork, scheduling viewings, and updating records.
- Staff were tied up with data entry instead of client care.
- Repetitive tasks slowed down operations and created bottlenecks.
- The lack of automation meant the business struggled to scale effectively.
The Solution
Merto Software Solutions worked closely with the agency to simplify their operations through automation.
Key improvements included:
- Automated tenant application tracking – reducing back-and-forth emails.
- Digital document handling – tenancy agreements and compliance forms moved online.
- Streamlined client communications – integrated reminders and follow-ups into their system.
We integrated these tools into their existing workflow without disruption, and provided hands-on training so the team could adopt them quickly.
The Results
- 30+ hours saved each month in manual admin.
- Faster tenant onboarding and smoother property management.
- Staff freed up to focus on clients, sales, and growth.
- Improved accuracy and fewer errors in documentation.
Client Quote
“The system Merto built has freed up hours of admin work every week—our team can now focus on clients rather than paperwork.”
👉 Want to save 30+ hours a month for your real estate business?
Book a call with Merto Software Solutions today.
