Ongoing Monthly Support
Ongoing Monthly Support
You Can Rely On
At Merto Software Solutions, we don’t disappear after delivery. Our monthly support service ensures your digital products stay updated, secure, and fully operational — with a UK-based team you can trust.
What Our Ongoing Support
Service Includes
From bug fixes and feature rollouts to performance monitoring and system updates, we provide flexible and reliable support plans tailored to your business goals.
UK-based Support with Fast Response Times
Speak directly to our in-house team — no outsourcing, no delays.
Priority Handling of Technical Issues and Change Requests
Get critical tasks addressed promptly with our streamlined escalation process.
Security Monitoring and Compliance Checks
Stay protected with routine security audits and compliance monitoring.
Regular System Health Audits and Performance Reviews
We proactively identify and resolve issues before they affect your operations.
Dedicated Account Manager for Seamless Communication
One point of contact who knows your system inside and out.
Post-launch Improvements and Feature Enhancements
Ongoing refinements to keep your system optimised and competitive.
How It Works
Our Proven Support Process
Onboarding & System Review
We start with a full audit of your existing system, identifying gaps and priorities.
Custom Support Plan
You get a tailored support package based on your platform’s needs and business goals.
Active Monitoring & Management
Our team actively monitors performance and responds quickly to technical issues or updates.
Monthly Reports & Reviews
We provide monthly activity logs, reports, and strategic insights to support future growth.
📞 Let’s Discuss Your Setup
Book a free 15-minute consultation to explore your integration needs and timeline.
Why UK Businesses Choose Merto
for Ongoing Support
- UK-based support with fast response times
- Priority handling of technical issues and change requests
- Security monitoring and compliance checks
- Regular system health audits and performance reviews
- Dedicated account manager for seamless communication
- Scalable packages as your business grows
- Post-launch improvements and feature enhancements
Pricing Plans
Flexible Support Packages to Suit Your Business
Essentials
- Technical support
- Automated uptime checks
- Monthly updates
- Basic performance monitoring
- Minor updates
Growth
- Priority support (email & phone)
- Enhanced uptime & performance monitoring
- Bi-weekly updates
- Monthly speed/performance checks
- Content update
- Basic SEO health checks
- Monthly support summary
Enterprise
- Dedicated account manager
- Guaranteed response times (SLA)
- Unlimited small website changes (fair use)
- Weekly performance reports
- A/B testing support
- Advanced SEO monitoring
- Accessibility checks
- Monthly strategy & planning call
Testimonials
See What Our Happy Customers Say
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Their ongoing support is the reason our platform stays ahead of the curve. We’ve seen fewer outages and quicker deployment of new features.
Oliver
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Merto’s team feels like an extension of our company. Whenever we hit a snag, they’re already working on it before we even ask.
Daniel
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Since working with Merto, we’ve slashed downtime and improved our customer satisfaction. Their monthly reviews are detailed and proactive.
Mark
Let’s Keep Your Systems Running Smoothly
Looking for a trusted partner to support your software long after launch? Contact our team today to discuss a tailored support package that works for you.
Still Have Questions? We've Got Answers.
You’re curious, and that’s a good sign. Below are some of the most common questions our clients ask. If you don’t see your question here, feel free to reach out directly.
Support hours can be used for bug fixes, performance tweaks, content changes, or adding small features.
Absolutely. Our support is built to scale with your business needs.
Yes, our Enterprise plan includes 24/7 monitoring and priority support.
No. We can support third-party systems after an initial technical audit.
You’ll have access to email, phone, and a dedicated support portal for ticket tracking.
You’ll have access to email, phone, and a dedicated support portal for ticket tracking.